[Sigia-l] Lynch Mob Wanted: Flight Booking Interface Behaviour

Andrew andrew at friendlymanual.com
Mon Jun 6 19:01:13 EDT 2005


Hi Folks,

has anyone ever tried to book air travel online to somewhere without 
daily flights and received the "we have no flights available to this 
destination on this day, ha ha, please guess again" message?

I can't believe that such poor usability exists in this day and age. I 
am somewhere, and I want to go somewhere else. Maybe I can leave a day 
earlier or later if it means that I can leave on that day. Maybe I can 
leave a day earlier or later if there is a direct flight and it will 
save me 500 bucks. A tiny little bit of adaptive and/or fuzzy behaviour 
would go a very long way. They seem to have "do you want fries with 
that" down pat, but I am not going to buy the fries if they don't have 
the burger I want.

What were they thinking? :)

The only solution is to keep plugging dates in and hope that a match 
will finally be found, or get a price on a flight to the nearest big 
airport then look at regional options.

Best regards, Andrew



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