[Sigia-l] Kano Analysis

[Eric Scheid]

On 17/11/04 5:22 PM, "Listera" <listera at rcn.com> wrote:

>> Has anyone here any experience with Kano Analysis, and have they applied it
>> to the field of IA?
> 
> The first time I heard of it was in a client (hospitality industry) meeting
> about six months ago. A very enthusiastic lady explained it, PowerPoint and
> all, during a product design/development session. I thought it was
> blindingly obvious, for anyone who worked in the services industry for any
> length of time, but what do I know.

the best ideas usually are blindingly obvious in hindsight :-)

would you see benefit in going through the kano analysis process at the
level of individual IA widgets ... things like site search, bread crumbs,
site map, "you are here" landmarks, etc?

or are the usual practices of usability testing sufficient for refining
those elements when needed, and relying on industry "standard" (hah!)
implementations, heuristics, and guidelines for everything else as a
baseline?

would we be better off reserving kano analysis for the core features and
functions specific to the project? (i.e. not generic IA components)

e.