[Sigia-l] Can UI designers kill people?
Listera
listera at rcn.com
Thu Jan 8 12:56:27 EST 2004
"Lord, Ralph" wrote:
> So sometimes the systems are designed to require periodic or ongoing low-level
> input from the humans just to keep them involved and aware of any parameters
> that may be creeping towards an out-of-bounds state.
Excellent point. For many years I made a living automating very complex
workflows and the clients would always ask why I would come up to 90-95%
automation and stop there. Thoroughly automated systems are brittle and when
something does go wrong the failure is usually much more severe than lightly
automated systems. So I always left something intentionally un-automated at
critical points to engage humans and bring in human judgment and
observation. This made the system harder to design/develop but paradoxically
easier to operate and maintain.
----
Ziya
Design is how it works.
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