[Sigia-l] Unused features

[Listera]

I'm sure some of you read the story a while back where somebody high up at
Microsoft admitted that most of the features in Office and/or other MS
products never get used and that Microsoft gets a lot of support calls
asking for features which users don't realize are already in the product. I
think this was just after MS introduced one of the latest versions of the
Office. Anyone got a URL for that story? Or something similar?

Ziya
Nullius in Verba