[Sigia-l] contextual design

[Beatrice Ghiglione]

Hallo,
I am looking for references on case studies on the application of contextual enquiry method for web based applications (either web or intranet/enterprise portals, etc.)

I read a lot about contextual enquiry (also Karen Holtzblatt interesting book) but never found a detailed case study on the use of this technique.

Thanks in advance!

Ciao
Beatrice

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Beatrice Ghiglione
beatrice.ghiglione at fullsix.com
Information Architect
www.fullsix.com