[Sigia-l] Usability Horror Stories

[Emily Leahy]

Hi all, 

I work in the User Interface Design department of my
company and my boss is putting together a presentation
to  get people from other departments to see the
importance of usability (and usability testing).  As
part of this, he has asked us to find examples of
"usability horror stories" where a product or site's
lack of usability has cost a company on a
near-catastrophic level.

The example that sprung to my mind was the demise of
Boo.com from Jakob Nielson's Alertbox column, but I
wondered if any of my fellow IAs had stories of this
kind.

I'd appreciate anything you can share and will post a
summary of the response I receive.

Thanks, 
*Emily Leahy-Thieler

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