[Sigia-l] Forcing practice

[Todd R.Warfel]

On Sep 29, 2003, at 6:13 PM, Listera wrote:

> Peter cryptically says this makes good business sense [...]

Someone needs to communicate to the business that good business sense 
is keeping your user by keeping them happy. By ignoring external users, 
you'll lose them. By ignoring internal users, you're throwing money 
down the drain on something they won't adopt. Either way, you increase 
support and training costs and have an unproductive, undesirable 
product.

So, tell me, how is that good business sense?

PS. The standard disclaimer of marrying business objectives with user 
goals applies, blah, blah, blah.

Cheers!

Todd R. Warfel
User Experience Architect
MessageFirst | making products easier to use
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email: 	twarfel at messagefirst.com
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In theory, theory and practice are the same.
In practice, they are not.