[Sigia-l] Collation of faq responses

[Davis.Michael at ic.gc.ca]

Thanks for the recap. I originally missed this response:
"5. Ask the FAQ Defenders if they have ever come across a book that
consists of long strings of questions and answers. Perhaps there is
one like this in the corporate library. If they have such a book, ask
if it works better for them than a normal text or trade book. Ask the
same question about periodicals they use. Why should their customers
get anything less than the carefully crafted structure found in the
WSJ, for example?"

For this situation maybe IA's should keep a multivolume set of St. Thomas
Aquinas' Summa Theologica in their office and point to it as an FAQ that got
out of hand (616 questions if remember correctly which I might not be
doing). As for a fairly good faq (IMHO mind you), Neil Gaiman actually uses
real frequently asked questions for his fodder. If you look closely there
are actually two faq pages. The main listing is categorical and the other is
chronological.

http://www.neilgaiman.com/faq/faq.asp 

--  Mike Davis