[Sigia-l] knowledge management

[Seys, Debora]

-----Original Message-----
From: Ginny Risk [mailto:vcr at knowledgengineer.com] 

KM is directed at internal users, whereas IA is usually directed at
external users.  

-----Original Message-----

I think you're mixing apples and oranges.  KM is a goal, IA is a tool.  IA is a tool useful for a variety of different goals - such as KM for internal users (employees) and [Loyalty, $, Brand Identity, Sales, etc.] for external users (customers).

Deb Seys (an IA who spends all of her time thinking of internal users)