[Sigia-l] Intranet survey questions

[David_Fiorito at vanguard.com]

When I was at IKON we used a version of IBM's 12 questions for our 
quarterly user satisfaction surveys.  We also used a series of focus 
groups and individual interviews to augment our results.  Most actionable 
items came from a careful analysis of the open ended questions in the 
survey (the negative and positive aspects of the site) and the feedback 
gathered in the focus groups.

Cheers,

Dave Fiorito






"Miriam Walker" <Miriam.Walker at peace.com>
Sent by: sigia-l-admin at asis.org
05/01/2003 03:16 PM

 
        To:     <Thomas.Donehower at nethodcircle.com>, <sigia-l at asis.org>
        cc:     (bcc: David Fiorito/IT/VGI)
        Subject:        RE: [Sigia-l] Intranet survey questions





I've found Perlman's article on computer administration of usability
questionnaires a useful place to start. The questions are generic and
mostly use Likert scales but they are all from well designed question
sets.
http://www.acm.org/~perlman/question.html
http://www.acm.org/~perlman/question.cgi?form=CSUQ

Miriam

-----Original Message-----
From: Thomas.Donehower at nethodcircle.com
[mailto:Thomas.Donehower at nethodcircle.com] 
Sent: Friday, May 02, 2003 2:58 AM
To: sigia-l at asis.org
Subject: [Sigia-l] Intranet survey questions

Hi, 

I have an opportunity to submit a survey to an organization who we're 
redesigning an Intranet for. Was wondering if any of you have had 
experience with this or would like to suggest some questions that we 
should definitely ask. As far as I know we are able to do any type of 
question including open ended, multiple choice and matrix. My goal is to

get actionable feedback. Will publish complete list of questions to
list. 

-Tom 

Thomas Donehower
Manager, Information Architecture

EURO RSCG NETHOD CIRCLE
200 Madison Avenue
New York, New York 10016

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