[Sigia-l] love thy client (was Re: [Sigia-l] "Study: Content Management Tools Fail")

[Nuno Lopes]

Hi David,

David wrote inline with Christina.

>That being said, this feeling should be kept under wraps about any
>client by a consultant.

That is what I don't believe in for the sake of a good relationship. How
can a client trust a consultant with this attitude? If you need to say
something, think and say it in all fairness. How does the client know
that is being understood? I believe that good successful relationships
are built on honesty and solid work. This is what makes one trust
another. 

David wrote inline with me:

>Most clients are bureaucrats in the wrong hats given tasks they aren't
>qualified to do. Sorry (now that I'm not a consultant I can speak
freely). >Top that off w/ an inability to articulate anything about
their problems >and that is what you get.

Humm be careful, you are a vendor so not off the hook as clients are
concerned. What you have written can be interpreted as some Documentum
people licenses products to clients while not understanding their
requirements just to make a buck :) But I know what you mean and what
your intent is by what you have written in all the post.
 
But nevertheless some consultants, especially in the top Consultant
companies are symptomatic of that too. I've worked with them both as a
vendor and as a consultant. It is impressive how a young kid with 23
years old with almost no experience already knows how to behave
cynically like a top business person before knowing what he should
really know (but it is just behavior juice).

The report (starting thread post) states:

"Close to one-third (27 percent) said they had so many problems they
would "build another system from scratch."

27%? What a waste of time and money. More critical even, IMO, an
opportunity for success was lost (if there was a strong word like
genocide to money and success like there is to life I would use it in
this case).

Best regards,

Nuno Lopes