[Sigia-l] SV: [Sigia-l] new Yahoo! search

[John O'Donovan]

> At Danish Broadcasting Corporation we recieve many user comments every
day.
> 95% are negative like the kind of stuff Boniface and others enrich us all
> with. And they almost always just complain. Never suggest solutions. E.g
> "Why doesn't it work on Linux?", "Your Shockwave-games runs slow on my
Mac",
> "IE 5.5 isn't supported" (dialogue with user almost always show they have
a
> wrong client setup).  You never hear from the majority of users that
looove
> your site.

Tell me about it - you can never please all the people, all the time.

For example, a recent usability study conducted for a product that shall
have to remain nameless found that when left alone, people quickly learnt
how to use they system and spent lots of time interacting with it, generated
few errors and often followed through to browse deep information.

When they spoke to other users all they talked about was how difficult they
found it to use. What you gonna do?

Of course there is a way to effectively deal with this. For example, go to:

http://www.bbc.co.uk/pressoffice/pressreleases/stories/2002/10_october/29/pc
u.shtml

and scroll down to the "Complaints may be registered online" link.

Doesn't work does it. Who wants to be the first to complain...

Cheers,

jod