[Sigia-l] making the case for field research for innovation

[Whitney Quesenbery]

A very clear description of how contextual inquiry is used as part of 
initial analysis is in the Hackos and Redish book, User and Task Analysis 
for Interface Design.



At 01:08 PM 12/12/2002 -0800, David Heller wrote:
>I'm having trouble making the case for field research (contexual
>inquiry) as a basis innovation and discovery. Management is very clear
>in its use for validation, but doesn't see value in going into an
>ethnographic methodology without any substantive vision to present to
>the user. I explained that presentation is actually contradictory to
>field research, but they don't see how observation & interview leads to
>invention.
>
>If you have any sources for articles or information that would be great.
>I've looked at incent.com, cooper.com and forUse.com already. Thanx!
>
>-- Dave
>
>David Heller
>Sr. User Interface Designer
>Documentum: The Leader in Enterprise Content Management
>925.600.5636
>
>david.heller at documentum.com
>http://www.documentum.com/
>AIM: bolinhanyc  //  Yahoo: dave_ux  //  MSN: hippiefunk at hotmail.com
>
>--"If it isn't useful, it will never be usable."
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Whitney Quesenbery
Whitney Interactive Design, LLC
w. www.WQusability.com
e. whitneyq at wqusability.com
p. 908-638-5467

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