[Asis-l] Job Posting / Research Specialist/ Virtual

[Suzanne Richards]

Apologies for the cross postings    .   .   .   .   .
LAC Group is seeking a dynamic part-time Research Specialist. The Research Specialist will provide research and administrative support to LAC Group clients to meet their information and knowledge needs.
Responsibilities

  *   Answer a range of business and / or legal research requests - for example: quick requests for cases, legislation or basic company information.
  *   Organize, summarize, and compile reports to support client's research requests
  *   Ensure that research results are presented in a professional manner.
  *   Coordinate the creation and delivery of current awareness news alerts
  *   Obtain copyright permissions/licenses and perform other rights management tasks
  *   Provide advice on self-service solutions for simpler enquiries, calling on the resources available via the LAC Knowledge Services Center (KSC) portal.
  *   Support KSC content management for client portals.
  *   Provide remote training using web and video conferencing on topics such as library and research induction, research training for trainees and research techniques.
  *   Coordinate vendor delivered training for the client.
  *   Capture knowledge from requests for future use.
  *   Track and collate key metrics on KPIs such as turnaround time, quality, efficiency, volumes, utilization, etc.
  *   Ensure subscription database usage is tracked and reviewed
  *   Put forward regular recommendations for improvements and service developments.
  *   Other research-related duties as needed
Personal success characteristics

  *   Remote working - ability to work effectively and efficiently in a remote/virtual situation
  *   Communication - excellent verbal and written and listening skills and the ability to articulate positions/opinions clearly, effectively and objectively.
  *   Problem solving - anticipate and resolve client research problems before they arise.
  *   Interpersonal skills - ability to develop and maintain effective professional relationships internally and externally.
  *   Flexibility - ability to adapt to changed responsibilities and new situations.
  *   Client focus - dedication to meeting the expectations and requirements of internal and external clients.
  *   Creativity - demonstrate creative and unique solutions to problems and encourage the creative initiative of others.
Previous Experience

  *   A minimum of 2-3 years' experience in Information Services or a related discipline is essential, preferably in a legal or business environment.
  *   Knowledge of key business research databases and an excellent ability to search across publicly available sources.
  *   The ability to use and review core internal data sources.
  *   Experience with Manzama or other current awareness systems preferred
  *   Experience of various legal and business data sources is preferable.
Professional/ Educational Qualification

  *   A undergraduate degree in Information Management, Information Science or a related subject is essential.
  *   Excellent IT skills with the ability to fully exploit existing resources.
  *   Must be proficient in Microsoft Office, including Word, Excel, PowerPoint, SharePoint, and Outlook.
Location

  *   This role will be based remotely from your home
  *   You will require access to a computer during working hours and will require a reliable broadband connection.
  *   You will be required to submit a weekly timesheet for payroll.
For immediate consideration, please apply at: http://goo.gl/dVYJ6T
LAC Group is Equal Opportunity Employer and values diversity in the workforce.

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