Tan, KC; Goudarzlou, A; Chakrabarty, A. 2010. A bibliometric analysis of service research from Asia. MANAGING SERVICE QUALITY 20 (1): 89-101

[Eugene Garfield]

Tan, KC; Goudarzlou, A; Chakrabarty, A. 2010. A bibliometric analysis of service 
research from Asia. MANAGING SERVICE QUALITY 20 (1): 89-101.

Author Full Name(s): Tan, Kay Chuan; Goudarzlou, Atarod; Chakrabarty, Ayon
Language: English
Document Type: Article

Author Keywords: Research work; Serials; Service industries; Authorship; Asia
KeyWords Plus: OPERATIONS MANAGEMENT; FUTURE-RESEARCH; JOURNALS; 
SCIENCE; AGENDA

Abstract: Purpose The purpose of this paper is to investigate the contribution 
of Asian researchers towards the literature on service science. In achieving this 
aim, a review of papers published in five top service research journals is carried 
out.
Design/methodology/approach Papers from the following five service research 
journals are reviewed: International Journal of Service Industry, Management, 
Journal of Services Marketing, Journal of Service Research, Managing Service 
Quality, and Service Industries Journal. The review considers all papers 
published in the journals over a 14-year period from 1995 to 2008. The abstract 
and main body of the papers are analyzed for content.
Findings This paper identifies the core contribution of researchers from Asian 
countries. The top five Asian countries identified are Taiwan, Singapore, Hong 
Kong, Israel, and South Korea. Also identified are patterns and emphases in 
service research across different countries.
Research limitations/implications This paper focuses on five top service 
research journals over a 14-year period. Patterns of research emphasis in over 
280 publications are analyzed. Further studies can include other journals and/or 
conferences in service science.
Practical implications Scholars can benefit from insights into the contribution by 
Asian researchers in services. Specifically, the paper notes the particular 
emphases of research from different Asian countries while acknowledging the 
reach and richness of their contributions.
Originality/value The main value of this paper is its uniqueness in discussing the 
contribution of researchers specific to Asian countries in top service journals. 
This paper provides valuable insights into the nature of academic publishing of 
Asian researchers in this burgeoning area.

Addresses: [Tan, Kay Chuan; Goudarzlou, Atarod; Chakrabarty, Ayon] Natl Univ 
Singapore, Dept Ind & Syst Engn, Singapore 0511, Singapore

Reprint Address: Tan, KC, Natl Univ Singapore, Dept Ind & Syst Engn, 
Singapore 0511, Singapore.

ISSN: 0960-4529
DOI: 10.1108/09604521011011649
URL: http://dx.doi.org/10.1108/09604521011011649