Tan, KC; Goudarzlou, A; Chakrabarty, A. 2010. A bibliometric analysis of service research from Asia. MANAGING SERVICE QUALITY 20 (1): 89-101
garfield at CODEX.CIS.UPENN.EDU
Sun Aug 15 11:48:08 EDT 2010
Tan, KC; Goudarzlou, A; Chakrabarty, A. 2010. A bibliometric analysis of service
research from Asia. MANAGING SERVICE QUALITY 20 (1): 89-101.
Author Full Name(s): Tan, Kay Chuan; Goudarzlou, Atarod; Chakrabarty, Ayon
Document Type: Article
Author Keywords: Research work; Serials; Service industries; Authorship; Asia
KeyWords Plus: OPERATIONS MANAGEMENT; FUTURE-RESEARCH; JOURNALS;
Abstract: Purpose The purpose of this paper is to investigate the contribution
of Asian researchers towards the literature on service science. In achieving this
aim, a review of papers published in five top service research journals is carried
Design/methodology/approach Papers from the following five service research
journals are reviewed: International Journal of Service Industry, Management,
Journal of Services Marketing, Journal of Service Research, Managing Service
Quality, and Service Industries Journal. The review considers all papers
published in the journals over a 14-year period from 1995 to 2008. The abstract
and main body of the papers are analyzed for content.
Findings This paper identifies the core contribution of researchers from Asian
countries. The top five Asian countries identified are Taiwan, Singapore, Hong
Kong, Israel, and South Korea. Also identified are patterns and emphases in
service research across different countries.
Research limitations/implications This paper focuses on five top service
research journals over a 14-year period. Patterns of research emphasis in over
280 publications are analyzed. Further studies can include other journals and/or
conferences in service science.
Practical implications Scholars can benefit from insights into the contribution by
Asian researchers in services. Specifically, the paper notes the particular
emphases of research from different Asian countries while acknowledging the
reach and richness of their contributions.
Originality/value The main value of this paper is its uniqueness in discussing the
contribution of researchers specific to Asian countries in top service journals.
This paper provides valuable insights into the nature of academic publishing of
Asian researchers in this burgeoning area.
Addresses: [Tan, Kay Chuan; Goudarzlou, Atarod; Chakrabarty, Ayon] Natl Univ
Singapore, Dept Ind & Syst Engn, Singapore 0511, Singapore
Reprint Address: Tan, KC, Natl Univ Singapore, Dept Ind & Syst Engn,
Singapore 0511, Singapore.
More information about the SIGMETRICS