[Sigia-l] Value of UX in Public Sector/Gov

[Jonathan Baker-Bates]

Russell Davies is the man behind gov.uk (he's a marketing consultant I
think) - you could try contacting him as it's a massive project.

http://russelldavies.typepad.com/home/

The agency is GDS, an internal UK government one:
http://digital.cabinetoffice.gov.uk/ - I would think they would be willing
to give you facts about the performance of their work in terms of
engagement and satisfaction gained by applying a UX strategy to government
services online.

Jonathan




On 11 October 2013 09:49, Louvaro <louvaro at gmail.com> wrote:

> Hi Tom,
>
> one clew - you could track the agency behind the great work done in
> https://www.gov.uk/ site.
>
> I know there are videos about the process and probably they have done their
> before & after evaluation.
>
>
> Best regards,
>
> Lourenço
>
> Lourenço
>
>
> On 10 October 2013 23:23, Tom Donehower <tdonehower at gmail.com> wrote:
>
> > Hi,
> >
> > Looking for arguments, case studies, stories, or research on the value of
> > UX in the public sector/Gov space.
> >
> > Any insight is appreciated.
> >
> > Best,
> >
> > -Tom
> > ------------
> > 2013  IA Summit
> > April 4 - 7, 2013
> > Baltimore Marriott Waterfront, MD
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> Baltimore Marriott Waterfront, MD
> -----
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