[Sigia-l] Shopping Basket

[Louise Hewitt]

On 15 Jan 2011, at 18:09, darin sullivan wrote:

> On Fri, Jan 14, 2011 at 3:03 AM, Louise Hewitt <louise.hewitt at gmail.com> wrote:
> 
>> I have inherited a high-profile ecom project, and the solution has been designed so that there is no dedicated page for the shopping basket content (the basket can only be viewed in an auxillary 'flap' that layers over the page content anchored and triggered from an icon in the header.
>> 
>> The abscence of a dedicated page to 'view your basket' is making me edgy. I'm not super-experience with e-com design, so I'm hoping there are some experts out there who have been through this before and can help:
>> 
> 
> Hi Louise... Since you inherited this project, are there design and
> (better yet) usability test artifacts that you can review? What
> rationale has been expressed for using an overlay to display contents
> of the cart? I think that your intuition serves you well here, in
> making you "edgy."
I've got a lot of detailed specs, but I'm light on rationale and as yet no testing has been done. 

> Overlay windows are inherently modal, and as such, usually mean that
> they behave differently than a normal browser window in response to
> user action. If the different behavior is desired by the business,
> with a clearly articulated rationale for how that behavior will
> produce a better experience or more revenue for the business, then
> great. Your team has something that will allow you to measure the
> overlay cart's success.
hahaha! Wouldn't that be nice :D I don't think I've ever had a 'clearly articulated rationale' to justify any client's requirements yet. It's a great point, and probably a route we'll have to take: build in specific metric requirements to monitor the impact of the overlay cart/lack of basket design.
> 
> My own experience with presenting users with modal behavior,
> especially for e-com, has been to "increase conversion." However,
> users can quickly become confused when "normal" pages are supplanted.
> You've probably experienced examples of this yourself when making
> service or subscription purchases. Persistent navigation will
> disappear, browser back buttons becomes disabled, and so on.
> Unfortunately, from a business standpoint, these tactics have proven
> to be effective, for a certain demographic.
> 
>> 1 - is there an obvious bear trap in not including a dedicated cart-view page?
>> 2 - has anyone got anecdotal or concrete evidence of user acceptance of overlay cart views?
>> 3 - anything else that you think might come and bite my behind.
> 
> Despite being armed with relevant, pertinent, examples or data that
> demonstrate modal tactics are problematic, business managers will
> argue that the material you cite is not relevant to their specific
> situation, industry, product, customer, etc. The single best thing
> that I can recommend, to help you avoid having your behind bitten, is
> to do testing, early, with actual customers.
Thanks Darin, lots of good thoughts. I appreciate the detail.

Lou

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