[Sigia-l] Measuring user satisfaction and intuitiveness of a system

[Dan Klyn]

Hi Ron,

Dynamic Diagrams recently published a piece on some methods Google and
others are using to measure UX at scale:

http://dd.dynamicdiagrams.com/2011/03/measuring-user-experience-on-a-large-scale/

Best wishes,

Dan Klyn
http://danklyn.com

On Wed, Apr 27, 2011 at 11:32 AM, Polka, Ronald <Ron.Polka at mckesson.com>wrote:

> All,
>
>
>
> We have a system that was designed largely without utilizing a
> user-centered design process. We're constantly facing challenges on how
> to validate our designs and the UI of the system. Some stakeholders
> within the organization think the user experience of the system is
> intuitive and satisfactory while others think the exact opposite.
>
>
>
> My question: is there a standard measure I can use to validate whether
> or not our user base finds their experience with the system in general
> as satisfactory and intuitive.
>
>
>
> I've come across the SUS, Microsoft's Desirability Toolkit, QUIS, USE,
> and other measures out there but it seems these measures are designed to
> be used in conjunction with a usability testing session focused on
> specific screens in the system. I'd like to measure the system as a
> whole so as to gauge where we stand today with our users.
>
>
>
> Any thoughts or comments? Has anyone run into a similar scenario or
> situation - if so what did you do?
>
>
>
> Thanks,
>
>
>
> Ron Polka
>
> User Interface Design Engineer
>
>
>
> McKesson Corporation
>
>
>
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