[Sigia-l] JOB: Usability Project Manager, Framingham, MA, Staples Inc. Fulltime

[adamya ashk]

We have an opening for a key role in our group. If you are interested please
write to joseph.carey at staples.com.

Thanks and best of luck,

-Adamya Ashk

Director Usability, NAD | Staples Inc.
Ph. 508 253 3986 | Fax 508 253 8946
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Usability Project Manager

[Staples e-commerce sites, catalogs and emails]

(Position is located in Framingham, MA which is about 25 minutes west of
Boston)

You've heard our company tagline: "That was easy." Now come join one of the
key teams that make that statement a reality. The Staples Usability team
continues to be one of the thought leaders in usability and is growing to
meet company demand for our services.

Responsibilities:

Serve as the central usability resource for large Staples e-commerce
websites such as Staples.com, Quill.com and others.

Specifically:

   - Manage and conduct user experience research based on accepted
   practices.
   - Lead usability and IA involvement for large multi-disciplinary projects
   to enhance and improve e-commerce capability. Serve as the champion of user
   experience on these initiatives.
   - Delve deeply into onsite user behavior by research through surveys,
   analytics and other observations.
   - Present research to senior level leadership and advocate user
   experience excellence.
   - Build upon and develop existing cross functional relationships with
   internal teams such as IS, customer service and logistics and delivery.

Manage usability input for various print vehicles including catalogs, direct
mail and the inter-relationship of these with online. Provide usability
input for various e-mail and marketing campaigns.

Also,

   - Keep abreast of web usability influences that may affect Staples.com
   skill set or processes used in the workplace.
   - Manage contractor resources as required by projects.
   - Review vendor applications to determine usability level and
   out-of-the-box suitability; make recommendations on improvement as needed

Qualifications

   - Minimum of an MS degree in Human Factors, Cognitive Psychology or
   related discipline required
   - Minimum of 3 to 4 years of usability experience in a corporate or
   consulting environment required; Experience in a retail environment a plus
   - Experience in usability testing practices and theory required
   - Understanding of information architecture principles and interaction
   design required
   - Must be a strong presenter with excellent interpersonal skills
   - Ability to handle multiple projects for multiple clients at once
   - Well versed in interface capabilities on the web. Knowledge of DHTML
   and AJAX is a plus. Ability to create click through prototypes to show such
   functionality is a huge plus.
   - Understanding of statistical methodologies is a plus. Working knowledge
   of statistical packages like SAS, SPSS, etc. a plus
   - Approximately 20-30% travel required


If you are interested please write to joseph.carey at staples.com along
with your resume and mention this position.