[Sigia-l] Any guidelines/design patterns etc.. on when a downloadable format ( such as pdf/word/ppt) is appropriate compared to creating a webpage?

[Donna Maurer]

My proof comes from lots of experience. That convinces my clients, but I 
know it won't convince yours.

The idea of embedding FAQs in a downloadable seems bad to me. The user 
situation when looking at an FAQ is 'I have a question and hope to hell 
this thing answers it'. Which means they want it in their face, on the 
screen.

But as Andrew said, this particular example would be fairly easy to 
prototype and walk through (or test ;)

Donna

Melvin Jay Kumar wrote:
> Thank you to all for your replies. Much appreciated. I agree for most
> of what has been suggested.
>
> But I would think as most of you know that working in a corporation or
> Govt or as a "consultant" when you recommend something that the
> respective party you are recommending to is against they want some
> kind of "proof" or else they would just do what they think is
> right.....
>
> That is the basic reason why I asked for an type of "proof" I could
> use to convince them. This is more for an Intranet site and the funny
> thing its a webpage that support the most frequently asked questions
> for three different "products" and they want to provide the FAQ's in
> three word documents so every time the user wants to find out
> something from the FAQ, he/she would have to download all three word
> document.
>
> I see a whole of lot of issues with that.
>
> Sigh.....
>
> Regards,
>
> Jay Kumar
>   


-- 
Donna Maurer
Maadmob Interaction Design
e: donna at maadmob.net
web: http://maadmob.net/maadmob_id/
book: http://rosenfeldmedia.com/books/cardsorting/