[Sigia-l] Field research question

[gary_beck at vanguard.com]

Our user interface team is seeking information from those who have 
conducted user research field studies – in particular, research and 
interviews within people’s homes. 

For instance:
 
- How often have you conducted such studies? 

- What examples can you point to as key benefits to doing field research 
(over lab-based near equivalents)?

- What kind of problems if any have you encountered when doing such 
research? (e.g., users claiming a malfunctioning computer system after the 
visit; reassuring management of field procedures to minimize risks, etc)

- What have you determined to be best practices, both: 
  -- to initiate this type of research?
  -- to promote continuing this type of research?

Gary
x37588

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