[Sigia-l] Tools vs. Services

[Ken Bryson]

Silly question, I know, but have you made a paper prototype and tested
it on a bunch of students and faculty?  I'm sure there's a bunch sitting
around the library right now!

But seriously, to me services are provided by librarians, like reference
services, researching workshops, cite it right tutorials.  Tools are
things I can use myself (without needing a librarian) to do my research.

-kb 

-----Original Message-----
From: sigia-l-bounces at asis.org [mailto:sigia-l-bounces at asis.org] On
Behalf Of Roger Zender
Sent: Tuesday, May 01, 2007 10:10 AM
To: sigia-l at asis.org
Subject: [Sigia-l] Tools vs. Services


Hi,

I'm curious about this lists' response to an issue we're having...   
We're working on our library's new website sitemap.  We're working with
consultants, and they have suggested a 5 tier sitemap:

- Services
- Collections
- Research Tools
- Who We Are
- Connect w/ Us

The problem I'm having is distinguishing between Services & Tools.   
I'm actually hoping to combine these areas (to accommodate our ideal
design), but our developers think the distinction is clear and want to
keep it.  For instance, they want us to put our Librarian-created
Subject Guides under Research Tools, but I don't see why this couldn't
just as easily be a Service.  Services already contains things like
"Course Reserves" "Tutorials" and our pages on  
"Information Literacy."    Other items they have in Research Tools  
include "Refworks", our "Copyright" pages and our "Citation & Style
Guides."

I think we're really getting down to semantics here, so this question is
more about the general difference between Services & Tools.  Have any of
you struggled with this distinction?

Thank you,
Roger


------------
IA Summit 2008: "Experiencing Information" 
April 10-14, 2008, Miami, Florida

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