[Sigia-l] Organizing FAQ's

[Roger Zender]

Hi there,

I have an idea that I'm curious how other people may have approached  
it.  As we're redesigning our Academic Library website, we're  
considering a separate FAQ application that would have it's own  
"home" page, where all questions are available, but then parse out  
the specific, relevant questions onto the pages that talk about that  
specific service.

For example, when a user goes to our Information Literacy page, on  
the right side of that page would appear the dynamically generated  
FAQ's content box listing the top 5 questions dealing with Info  
Literacy.

Does anyone have examples of this being done already?  Any thoughts  
on why this may be a good, or not so good idea?  Any other scenarios  
for dealing with a fairly large amount of FAQ's that someone could  
recommend?

Thanks,
Roger

--------------------------------------
Web Services Coordinator
Kelvin Smith Library / http://library.case.edu
Case Western Reserve University
roger.zender at case.edu
216-368-5637