[Sigia-l] Computer scientists and engineers thinking about user acceptance and social adoption?

[Laurie Gray]

They're starting to get on board the CX/UX train (which is good), but
I would say that traditionally, I would not consider engineers and
computer scientists as customer-facing, and I suspect that the
old-timers in CS/engineering field would not either. Note that I'm in
the group that thinks that they should be thinking about this stuff
because the outcomes, at least in my experience, are much better when
they do. It's sort of one of those "well, duh" moments, similar to the
one I had when I read that Duke University Med school has a course to
teach its doctors in training to interact with patients...

Laurie

On 7/16/07, Ziya Oz <listera at earthlink.net> wrote:
> Laurie Gray:
>
> > teaching engineers and computer scientists to think about user
> > acceptance and social adoption
>
> This, it turns out, is an extremely contentious POV. Pretty much any
> customer-facing member of any profession would benefit from understanding
> the user. Or would they?