[Sigia-l] Do Make Me Think!

[Skot Nelson]

On Oct-16-2006, at 02:54 , Patrick Walsh wrote:

> Does all information have to be via a web page? Human beings are  
> quite good
> at answering 'soft queries'. Most sites have 'Contact Us' sections  
> where
> you can e-mail queries

Yes and no, I suppose. I've long thought that travel sites were well  
suited for straightforward trips. I would never phone a travel agent  
again to book a flight from Vancouver to Toronto.

In most cases, if the trip is a fairly straightforward Point A -->  
Point B trip online solutions *generally* work fairly well. I was  
looking into flights to Europe (not something I know much about) and  
had no trouble finding dozens of workable options.

Now, if I'm trying to book a flight from Vancouver to Toronto and  
then to Halifax and back to Vancouver....I wouldn't book that online.  
It's a complicated trip, and not well suited to booking online.

Hotels? Sometimes, very nice to have someone who will provide some  
advice...help me find a decent hotel in a good location. Probably a  
conversation with a person is a good thing. That conversation could  
happen with someone I know who lives there, or it could happen with a  
travel agency, or it could happen with a hotel. No matter who it's  
with, a human conversation is going to reveal a lot more useful  
information.

Just my 2 cents.
--
Skot Nelson
skot (at) penguinstorm (dot) com
http://www.penguinstorm.com/

skype. skot.nelson

	"In anything at all, perfection is finally attained not when
	 there is no longer anything to add, but when there
	 is no longer anything to take away."
	-- Antonine de Saint-Exupéry, Wind, Sand and Stars