[Sigia-l] sitemap question

[Lyle Kantrovich]

Dinesh

It may be good documentation practice to explain how to get to the
site/page the documentation is explaining.  It's a sign of usability
issues with your navigation if users have to refer to the
documentation in order to find the site/page.

It's also a sign of usability issues with your main navigation if
users have to refer to the site map in order to find the site/page. A
site map (on the site) should be a secondary (or auxiliary) navigation
tool, and rarely required.

> The reason why the users are facing navigation
> problems might be because of the numerous functions
> available with the tool.

Or might be because your navigation is not intuitive.

> An example of a task and the related nav path:
>
> Task: Submit The Leave Request
> Nav Path: Home page > Web Forms > Create > Leave

If this is a real example, it just further confirms that your
navigation is probably not intuitive.  "Web Forms" is VERY generic,
and users likely wouldn't know what to expect there.

Hope that helps.

--
Lyle

--------------------------
Lyle Kantrovich
Blog: Croc O' Lyle
http://crocolyle.blogspot.com

Usability Professionals' Association
http://www.usabilityprofessionals.org