[Sigia-l] Throttling UX

[Eric Scheid]

On 20/2/06 5:55 AM, "Christopher Fahey" <askrom at graphpaper.com> wrote:

> Listera wrote:
>>> Legality of promises/fulfillment aside, you think
>>> it's "best practice" to specifically throttle the
>>> UX of your most dedicated users?
> 
> Austin wrote:
>> No. They sell a service to him, so they should focus on optimizing his
> service. 
> 
> Maybe Ziya was asking exactly that: Should we throttle the UX to *improve"
> the user experience for dedicated users? The opposite of what Netflix is
> doing.

Consider a restaurant that provides an all you can eat buffet -- should they
provide plates a big as hub caps, chairs with extra wide cushioned seats,
and more? Or should they, as a business, fine tune the experience they
provide to suit the largest market (not the widest market ;-), as well as
ensuring they also make a profit at the end of the day? After all, if they
go broke and have to lock the doors how does that benefit their customer
base?

e.