[Sigia-l] Tracking feature requests: Don't bother?

[Listera]

I'm sure some of you are familiar with 37Signals (trendsetters, Basecamp and
Backpack vendors, Ruby on Rails evangelists, etc). Here's a thought from
them:

When you launch your products, customers will send you hundreds or thousands
of feature requests...

They¹ll post messages in the forums, send your emails, and find your IM
address and hit you up there as well. They¹ll fire requests at you faster
than you can imagine. So what do you do with all these requests? Where do
you store them? How do you manage them? How do you track all these requests?
You don¹t. Read them and then throw them away.

Yup, read them and throw them away. The ones that are really important will
keep bubbling up. And those are the ones you¹ll remember. Those are the
important ones. You don¹t need to track or remember everything ‹ let your
customers be your memory. They¹ll remind you.

<http://37signals.com/svn/archives2/getting_real_forget_feature_requests.php
>

So where do you dump your feature requests?

---- 
Ziya

Best Practices,
For when you've run out of your own ideas and context.