[Sigia-l] HCI in the stone age

[Listera]

The other aspect of the story wholly ignored by the article is that if the
OS vendor misses something in the design, there are many sources of relief
that in short order remedy the situation.

TinkerTool on Mac OS, for example, fixes a lot of UI "nits":

<http://www.bresink.de/osx/TinkerTool.html>

Or if your IVR designer leaves the user with a lot of grief when, say,
trying to contact an actual human being to solve a problem, the Internet
routes around the problem:

<https://www.quickbase.com/db/bam6rdiey?a=q&qid=5>

Do all users know how to find these tools? Of course not. Perhaps the more
bothered you are the more you might be motivated to seek them out. Should
they be needed in the first place? Of course not. But this can be said of
any sphere of life: automotive technology is in the stone age. So are
movies, healthcare, mining, agriculture, etc.

Good enough, anyone? :-)

---- 
Ziya

Best Practices,
For when you've run out of your own ideas and context.