[Sigia-l] expert vs novice

[Eric Reiss]

Skot wrote:
Providing each distinct 
communications channel with their own online resource worked very
well.

I'm really not out to pick a fight here, but isn't this vaguely
related to what we used to call "First-time visitors start here"? Or
are you talking about two distinct content categories?

My experience tells me that if you make the site sufficiently
intuitive, both veterans and novices tend to find what they need.

Cheers,
Eric

e-reiss & associates
copenhagen, denmark
www.e-reiss.com