[Sigia-l] knowing and finding?

[kate.simpson at freshfields.com]

Hi all.

Very quick question. I'm trying to track down the citation and/or paper that discusses search and browse behaviours based on knowledge.

It goes something like:

"You know what you know"
"You know what you don't know"
"You don't know what you know"
"You don't know what you don't know"
or something...?

I'm sure I've read it recently too in relation to behaviours in searching and browsing (rather in relation to knowledge) explaining how different people come to a resource with different tasks at hand (or something), but I can't remember for the life of me where. I thought it might have been the lemur book but I can't see it. Perhaps some sort of matrix...?

Can anyone out there help?
Which I guess means I know what I don't know...

Many thanks
Kate

--------------------------------------------
Kate Simpson
Information Architect
Knowledge Management
kate.simpson at freshfields.com

Freshfields Bruckhaus Deringer
Ext. 2881
WF G.05
Direct +44 (0)20 7785 2881
Fax +44 (0)20 7108 2881
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