[Sigia-l] Counterintuitive

[Eric Reiss]

Matthew deStwolinski wrote:

When you don't know what to expect and are forced to act to a new
situation each time, you pay attention. 

And I write


If this were true, there would be no bad websites, only users who
aren’t paying attention.

In an industry that seeks to develop, adopt, and enforce guidelines
intended to improve the quality of our products, I would hate to see
us go back to the anarchistic days of the mid-90s.

When I drive in a strange city, I like knowing that there is general
agreement as to which side of the road we’ll drive on. For me, the
thrill of uncertainty does not enhance the user experience.

Best,
Eric
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eric reiss
principal
e-reiss aps
copenhagen, denmark
http://www.e-reiss.com
office: (+45) 39 29 67 77
mobile: (+45) 20 12 88 44

e-reiss is an official sponsor of the
Usability Professionals' Association
http://www.upassoc.org

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