[Sigia-l] applying ucd methodology to user documentation

[Dan Saffer]

Steve Calde of Cooper wrote an article about using personas when  
creating documentation:

http://www.cooper.com/content/insights/newsletters/2004_issue04/ 
Using_personas_to_create_user_docs.asp



Dan Saffer
M. Design Candidate, Interaction Design
Carnegie Mellon University
http://www.odannyboy.com