Sometimes it's really, really tough to take a user centered approach to dealing with customer complaints: Short sample MP3 audio: <http://colo.slacker.com/apple-support-calls//Support%20For%20Non%20Apple%20 Software.mp3> Other MP3 files: <http://colo.slacker.com/apple-support-calls//> Rough. ---- Ziya "Innovate as a last resort."