[Sigia-l] Information Architecture / Business Analyst Opportunity

[David_Tinsley at bankone.com]

This position is full time in Wilmington Delaware.

The client is Bank One. The hiring company is Ajilon Consulting.

Let me know if you are interested in talking about this opportunity.

> Title: Customer Experience Lead / Information Architect / Business Analyst
> 
> Job Description:
> As CE Lead, the person in this position will:
> *Produce information architecture deliverables in support of project business requirements.
> *Specify the Operations and Design sections of the overall project schedule.
> *Work with the project's business lead to write the sections of the business requirements that cover Operations, Call Center, Customer Experience, and Functional Design.
> *Identify and document major Operations and Customer use cases.
> *Develop functional wireframes (wire frames) and GUI prototypes.
> *Coordinate usability testing.
> *Develop and implement the content deployment plan in the Content Management System.
> *Identify changes to Operations and Call Center processes, workflows, canned e-mails, and phone scripts.
> *Identify error triggers and specify appropriate response.
> *Write detailed documentation and regular status reports.
> *Write the functional specification document that includes the use cases, operations process flows, screen navigational flows, and screenshots from the wireframes with page by-page business rules and page specifications.
> *Coordinate training, communication, and implementation plans for Lines of Business, Operations, and Call Centers.
> *Develop and execute User Acceptance Testing (UAT) portion of test plan.
> *Verify processes and designs are working in production.
> *Establish, plan, direct, and implement the user interface design for projects.
> 
> The role is not:
> *A Web application developer
> *A systems/data architect
> *IT project manager
> *Graphic designer
> 
> For more information contact:
> 
> David Tinsley
> Bank One
> Corporate Internet Group
> david_tinsley at bankone.com
> 


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