[Sigia-l] Respect

[Victor Lombardi]

I have to agree with Dean. I've been approached by
this group to buy their services, which seem
essentially to be heuristic evaluations by people who
may or may not be qualified to do such evaluations. 

Their criteria is similar to Stanford University's
Credibility work, but when I mentioned that to them
they hadn't heard of it. So let's just say I don't
have a lot of respect for the Customer Respect group.

Victor Lombardi
---------------
Personal: http://www.noisebetweenstations.com/
Professional: http://aifia.org/


===
From: "Reese, Dean" <Dean.Reese at alcoa.com>
To: 'Listera' <listera at rcn.com>, SIGIA-L
<sigia-l at asis.org>
Subject: RE: [Sigia-l] Respect
Date: Fri, 25 Jun 2004 07:22:13 -0400

Ziya,

As a person that has responsibility over a Fortune 50
website, I am 
very familiar with the Customer Respect Organization.
For the most part, 
in my opinion, this survey is about nothing more that
a quest for the 
almighty dollar. It is not about transparency or
disclosure or even good 
practices. Sure they rank the Fortune 100, but in
order to find out how 
and why, you have to pay $5000!!!! That's absurd.