[Sigia-l] User Experience Honeycomb

[Peter Morville]

Eric,

Thanks for calling my honeycomb provocative, and I'm glad to have
inspired you to create a new diagram which I believe is complementary to
mine :-)  

That said, there certainly are cultural and idiosyncratic factors that
influence acceptance or dismissal of specific facets or the whole
diagram.  For example, my clients in a Canadian health system I've been
working with prefer the term "personality" rather than "desirability" to
describe the brand/image/identity dimension.


Peter Morville
President, Semantic Studios
www.semanticstudios.com


-----Original Message-----
From: sigia-l-admin at asis.org [mailto:sigia-l-admin at asis.org] On Behalf
Of Eric Reiss
Sent: Wednesday, June 23, 2004 1:38 PM
To: morville at semanticstudios.com; sigia-l at asis.org
Subject: RE: [Sigia-l] User Experience Honeycomb


Peter!

What a wonderfully provocative diagram! But.

As has been pointed out by several others, your center hexagon makes
more sense in the context of the user than the site owner. It seems
strange to have these user-centric satellites with the host in the
middle. User-centric, after all, suggests the *user* should be in the
middle.

Personally, I see the user and site owner as two distinct sides of the
UX coin. 

I also have trouble accepting "findable" and "accessible" as separate
terms on par with "usable." For me, they are subsets of "usable." You
could just as well add "grammatical" to describe the usability of text,
or "clickable" to describe the physical quality of the navigation (as a
suppliment to "findable," which is generally restricted to the quality
of the labels/IA).

Desirable? Why? There are lots of horrible sites that satisfy both my
informational needs and probably those of the site owner, too, without
being anything I would dare describe as "desirable." Check out the sites
for various terrorist organizations, religious/political fanatics, etc. 

With all due respect for the exceptional work done at Stanford, for me,
"credible" lacks nuance. I think there are important subsets here that
are worth mentioning - trust and believability in particular.

May I humbly offer an alternative model:

http://www.e-reiss.com/articles/valuable%20experience%20diagram.aspx

Cheers,
Eric


-----------------------
eric reiss
principal
e-reiss aps
copenhagen, denmark
http://www.e-reiss.com
office: (+45) 39 29 67 77
mobile: (+45) 20 12 88 44

e-reiss is an official sponsor of the
Usability Professionals' Association
http://www.upassoc.org

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