[Sigia-l] ISO resources on UCD and politics

[Peter Merholz]

> I'm looking for some pointers to resources related to user-centered
> design and internal politics. David Sless touches on it in an older
> paper/keynote of his 
> (http://www.communication.org.au/html/paper_34.html)
> and Indi Young does a nice job over on the Adaptive Path site
> (http://www.adaptivepath.com/publications/essays/archives/000251.php).

Excuse this plug for my partners, but at the IA Summit, Adaptive Path 
partners Janice Fraser and Lane Becker will be giving a half-day 
pre-conference tutorial on "Managing Design Politics," which addresses 
this head-on. Having had nothing to do with the development of the 
material, I can say with complete confidence that it's a really amazing 
session, quite eye-opening and thought-provoking. It's based on a bunch 
of activities, thus getting attendees to really come to terms with the 
issues (as opposed to just hearing about them.)

(And, for what it's worth, the other half day is a discussion of ROI 
and User Experience, which dovetails beautifully with issues of 
politics.)

--peter