[Sigia-l] New Case Study: Single Source Publishing (August 2004)

[Scott Abel]

A single sourcing case study was just published this week in The
Gilbane Report. See below for details.

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Title: "Content Technology Works Case Study: IDX Systems
Corporation: Single-source publishing and knowledge management"

Summary: "Leading healthcare information technology supplier leverages
single-source ECM initiative to provide top tier documentation, training and
customer support resulting in improved product quality and customer
satisfaction"  (Source: The Gilbane Report, August 2004)

The case study discusses the symptoms of content problems, identifying
appropriate content technologies, selecting vendors, justifying funding and
resource requests, and lessons learned. A real world example with lots of
useful strategic information.

Read the case study: http://www.gilbane.com/case_studies/idx_case_study.html
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Scott Abel
Content Management Strategist
14001 Mimosa Court
Noblesville, IN 46060 USA
317-774-8623 voice
abelsp at netdirect.net

www.thecontentwrangler.com