[Sigia-l] Forcing practice

[prai at prady.com]

>> The strategy of "lets make our applications difficult to use so that
>> they require training" is not a sustainable model.
>
> Depends on the definition 'sustainable'. For those who build their
> business model on submitting low estimates up front and piling on later
> via maintenance, training, revisions, etc., it may well be. And there
> are a lot of internal and external organizations that do that. They are
> carcinogenic, but plenty present.

Just to add more on the same line - In my personal experience with APS
domain, in my previous life,  project sponsorers (i.e. the customer
representative) is not bothered about the 'usability'. He is more
interested in how can he control the usage of the application. He wants
and promotes the vision that people should be trained before they use the
tools. Call it 'job insecurity', 'strategic', or 'political' (and I am
with you), but it is definetely 'sustainable model' for many out there.
And many a time, when vendors try to sell 'usability' and an unique
selling points, it scares the hell lot of few decision makers on the other
side of table.

My 2 cents,

Pradyot Rai