[Sigia-l] RE: [AIGAExperienceDesign] [TROLL] Financial Impact of User Experience

[Boniface Lau]

> From:
> sentto-1020052-1391-1053381193-boniface_lau=compuserve.com at returns.group
> s.yahoo.com
> [mailto:sentto-1020052-1391-1053381193-boniface_lau=compuserve.com at retur
> ns.groups.yahoo.com]On Behalf Of Peter Merholz
>  
> SIGIA and AIGA-ED Lists--
> 
> I'm researching methods for understanding the financial impact of
> user experience. I'd like to get beyond "shoulds" ("You should make
> sure every user experience decision drives financial returns") to
> actual quantified connections of how businesses are understanding
> the value of user experience.

A tried and true method is QFD-guided performance data collection and
analysis. QFD stands for Quality Function Deployment.


Boniface