[Sigia-l] Contract Work: NYC, Speech/DTMF IVR UI Designer

[Katacomb]

The Voice User Interface Designer owns the user experience of Interactive
Voice Response (IVR) applications - both ASR (automated speech recognition)
and DTMF (touch tone).  The User Interface Designer's is responsible for
ensuring that the application satisfies the user's expectations for utility
and ease of use, as well as the client's business and branding requirements.
  

Responsibilities:

*    Consult with clients on functional and branding requirements, design
call flows, write prompts and User Interface specification documents,
develop vocabularies and grammars, coach voice talents, conduct both formal
and informal usability tests and perform heuristic evaluations.
*    Consult with customers on VUI and ASR concepts, including call flows,
vocabulary development, voice talent coaching and application tuning and
problem analysis.
*    Assume a leadership role in devising and implementing innovative
approaches to voice application design and development
*    Contributing to the development of a world class voice user interface
design practice

Requirements:

*    Flexible in thought processes and in interactions with teammates
*    Team player with excellent initiative and follow-through
*    Proven ability to work effectively with internal and external customers
*    Proven capacity to manage time allocated among multiple projects
*    Mastery of the principles of effective IVR UI design
*    Bachelors Degree (Masters desirable) in Cognitive Science, Human
Factors, Industrial Psychology, Computer Science, Product Design, or related
field -- or equivalent experience required.
*    Minimum of 5 years experience in User Interface design and development
- at least 2 in IVR UI design.
*    Experience working with Nuance, SpeechWorks, Edify, Tell Me,
IntervoiceBrite or other leaders in the field of speech recognition.
*    Experience defining goals and leading the execution of user interface
design
*    Strong understanding of VoiceXML, SALT, speech recognition and the
telephony underpinnings of IVR applications.
*    Basic business understanding of call centers.  
*    Excellent communication skills (both written and verbal), including the
ability to be both assertive and persuasive with both clients and
colleagues.
*    Must have a deep understanding of branding in the IVR environment,
including persona development, audio logos, and other non-verbal messaging.
*    Ability to represent the importance of effective UI design on sales
calls.
*    Must be an expert in Visio or other software to demonstrate call flows.
* Must have a portfolio of sample call flows, user prompts, and user
interface specifications documents.


Please forward resumes to kate.acomb at qwest.com