[Sigia-l] Beyond Chargeback: Accountable Consulting

[Listera]

"Peter Merholz" wrote:

> In order for accountable consulting to work, a fairly sophisticated metrics
> assessment and analysis framework needs to be set up.

I wouldn't frame this issue in the manner you did, but that's another
argument. Meanwhile, someone sent me a copy of your article:

Boxes and Arrows: Report Review: Nielsen/Norman Group's Usability Return on
Investment 
<http://www.boxesandarrows.com/archives/report_review_nielsennorman_groups_u
sability_return_on_investment.php>

I'd like to commend you on your straightforward takedown of N/NG's infantile
and shameful job on this, which is way too often the case with their
merchandising packages also known as 'reports'.

Ziya
Nullius in Verba