[Sigia-l] Findability

[George Olsen]

Boniface Lau said:
> Efficiency is indeed important. But going through a maze, albeit with
> the nice-sounding name "categories", is hardly an efficient way. It
> reminds me of lab mice discovering their way through a maze. What a
> torture!

Yeah we've intentionally created a horrendous maze for our users.

The company dictatorially decided the clients can only buy from among 24
investment products. They then impose on the users by providing the same
dozen or so reports for each product. Finally, just to really oppress
users, the reports are only issued monthly or quarterly. And I conspired
in this evil by using this as the basis of organization.

So it takes users a whopping 2 clicks to get to current reports, 3 clicks
to get to old reports...

> In particular, when navigating through a category maze, people have to
> constantly guess what the category maker meant by the various category
> names. Furthermore, when they guess wrong and therefore make the wrong
> turn, they may not realize that until they have made many more
> subsequent turns along that wrong path. Thus, they have to backtrack
> and go down another path. But they may not even know at which point
> they were making the wrong turn. Thus they have to start all over
> again. Isn't that frustrating?

I'm glad you're worrying about edge cases. I'll worry about the probable
ones...