[Sigia-l] NYC-CHI 29 Jan, 6-8PM: Antenna Design Case Studies/NYC Subway Vending Machines

[Donna Marie Fritzsche]

I am confused here. Good product design and positive user experiences 
don't have to
hit you over the head with their amazing design and they don't need 
to cost alot.
Utiliatarian can seamlessly equal positive user experience.
(Alan Kay's et al. work comes to mind.) I think Ziya is right on 
target with her points on
mindset and raising the bar. (paraphrasing).

To me, it is the subtle little elements of good design that add to 
the quality of my day (and thus the experience of my day).  I think 
its probably true of many people whether they know it or not.

I am surprised that people on this list would see utilitarian and positive
user experience as financially separate goals.  Better planning and 
use of available resources can make a big difference.  I think one of 
the problems is lack of design planning as a core goal when resources 
are being dolloped out for the creation of a new system. I doubt that 
it would cost more to do it well, if it was a true goal from the get 
go.  Bad design can cost just as much as good design.
My guess is that its often a matter of bad decision-making and not 
lack $$'s that is at the root of the problem.

my .02

Donna Fritzsche



eric said:

For most people, it's a utilitarian service, and not an experience they
actually seek out (eg. like a broadway show, disney rides, prada shopping).
Try telling the millions that use the subway that as of Monday the service
will cost more because it will no longer be satisfying just utilitarian
needs but rather will be attempting to provide a positive user experience
for everyone.

e.



At 7:19 PM -0500 1/7/03, Listera wrote:
>"lee.r.sachs at verizon.com" wrote:
>
>>  i never even *put* a bar on the subway experience, b/c i always dissed it as
>>  a getting from place to place, not a place to actually enjoy using their
>  > product.
>



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