[Sigia-l] "Study: Content Management Tools Fail"

[melanie.kendell]

Hi All

> The well-meaning incompetent, inexperienced & unqualified ones 
> should be held responsible, but making that real and seeing that 
> happening within organizations is a different subject altogether.

What about the under-resourced, "just get that thing in quick" ones? 
Does the blame then get kicked upstairs - I doubt it.
 
> Back to the subject: I think there is a much higher chance of the 
> problem being the hands of purchasers than in the hands of vendors. 
> And definitely
> not the CM tool itself. As the name says, they are just that, 
> tools. "tools,
> can't do the human job of adequating needs and meeting requirements."

I'm new to this list coming from a tech writing background, with an 
interest in content management as a solution to many information life 
cycle problems - and I'm presuming this is what information 
architecture is all about. Would the analysis and expression of the 
requirements be an Information Architect's job? 

If it is, is the problem that too many company's are approaching the 
question of "will it work?" from a system architecture (do we get 
system errors?) point of view rather than an information architecture 
(is this meeting the users needs?) point of view and not employing the 
right people to implement CMS? 

If so, how do we promote this approach?

-Melanie Kendell
Melbourne, Australia