[Sigia-l] Survey Advice

[Kristina M. Voros Connell]

I am a graduate student at University of Michigan's School of Information.
 For one of my group projects I am evaluating a website geared towards
college freshman and sophmores.  Part of this evaluation involves sending
out a survey.

I am wondering if the general population would understand a question like
"The navigation of the site makes sense. (1: Strongly Disagree -- 5:
Strongly Agree)"  Is the word "navigation" something general users would
understand or is it more of an industry term?  Any ideas for alternatives?

Also, when asking about various services that people have used on the
site, is it better to provide a list of possible services or ask an open
ended question asking them which services they have used?

Thanks
Kristina Voros Connell