[Sigia-l] Re: Composing FAQs- guidelines? resources?

[kvoros at si.umich.edu]

Morry-

I am also working on FAQs as part of my internship.  So far the best 
resource I have found is Jodi Bollaert's article, http://www-
106.ibm.com/developerworks/usability/library/us-faq/

If you find other resources, please let me know.

Thanks
Kristina Voros Connell


>Can anyone recommend good sites/sources for composing FAQs and
also/particularly what the web-using public's general understanding of 
what
an FAQ is (i.e., how to do something vs. defining what or where 
something
is; direction/instruction vs. detailed information/background).
Thanks