[Sigia-l] Usability Testing comments from Giga

[Boniface Lau]

> From: sigia-l-admin at asis.org [mailto:sigia-l-admin at asis.org]On
> Behalf Of Pittas Marios
>  
> Boniface wrote:
> 
> > More accurately, you *were* sure of them.
> 
> > Thus, you are not sure anymore.
> 
> But if the users change (through time/experience/geo-location) so
> could the results of the Usability Testing right (have a look at
> Mayhew's excellent book on Usability Engineering: "The Usability
> Engineering Lifecycle" with regards to building and using User
> Profiles and how they lend to System Development and Design)?

It depends. If testing was used for verifying hypothesis, new testing
is required for new hypothesis.

But if testing was used as a catch-all, typically by people who don't
know what they are doing, re-testing is required whenever the usage
conditions changed. There are many such people around. All they know
is that such and such worked as seen in testing. But they don't know
why it worked. Whenever usage conditions changed, they feel uncertain
as to whether such and such will continue to work. So, they need to
test again.


> 
> A simple parallel would be the way that developers would test their
> apps should the Operating System change?

Not really. Users come and go but an operating system remains the same
until the next OS change. Since there is no such thing as an "average
user", every user is unique in some ways.


> 
> > Testing is typically done when its cost is much lower than the
> > potential cost of not testing. It is a part of risk management.
> 
> Sure, nobody said otherwise, 

Some did - by suggesting that people test everything.


Boniface