[Sigia-l] User satisfaction vs. dissatisfaction ratios for unsolicited feedback

[H. Jay Melnick]

Richard,


Take a look at tonights news what do you see/hear?....I think there was a 
TV station in Chicago that tried a half hour of all good news.....that was 
a few years back....that experiment didn't last to long......also there are 
some folks that we will never be able to make them happy....Cheers.....Jay


t 01:16 PM 10/16/2002 -0700, you wrote:
>I believe it has been shown that unhappy (unsatisfied) users will provide
>negative feedback far more often than happy (satisfied) users provide
>positive feedback for a web site.
>
>If users are given a method to provide unsolicited feedback (e.g., a
>feedback link on a web page), will that feedback usually be negative vs
>positive?
>
>Does anyone have any stats or reference information on a user satisfaction
>vs. dissatisfaction ratios for unsolicited feedback?
>
>Thanks!
>
>Richard
>
>.....................................................
>
>Richard Law / name
>Information Architect / role
>Cisco.com User Experience / group
>
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